Best Auto Repair, Denver

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Customer Service

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 9:00AM - 2:00PM
  • Sun Closed

Customer Service

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Car Warranty Scams FAQs

Is there a car warranty scam?

Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.

Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

What do I do if I fell for a car warranty scam?

There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Who is behind the auto warranty scam calls?

Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

How do you check if your car warranty or vehicle insurance has really expired?

If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At AV Automotive LLC in Denver

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Reviews
General Auto Repair Services

What People Say About Us

  • reviewiconHighly Recommended
    , 07/30/2018

    Omar is a true professional. His prices are very reasonable and he does what it takes to get your vehicle back to you as soon as possible. He was working on my truck at 10 pm so I could have it for the next day. I highly recommend AV automotive.

  • reviewiconHighly Recommended
    , 06/20/2019

    Have you ever tipped a mechanic, I have. Omar & AV Automotive are incredible at what they do! If you need a mechanic, look no further. This is the best shop in Denver to get a new engine, HANDS DOWN!

  • reviewiconGreat Customer Service
    , 06/01/2019

    Awesome customer service and reasonable pricing! I highly recommend this shop!

  • reviewiconGreat Customer Service
    , 06/04/2019

    This guy is the person I take all my vehicles too. I needed to get an sensor put on. He did it real fast and I was out of there within 30 minutes.. He also fixed my axle..

  • reviewiconHonest Auto Shop
    , 08/09/2019

    This is a reliable and friendly shop. Timely and accurate repair. You can trust them with all of your car needs.

  • reviewiconHonest Auto Shop
    , 04/06/2020

    I contacted Omar to have my van fixed before the weekend and he wasn't even in the shop and it was done the NEXT DAY! These guys are Kind and Amazing. They do great work(:

Call us for service: 720-607-9520

  • Car Care Aware